Support & Community

Official help and our lovely Perch community

Help, chat and discussion, keeping up to date

We hope that you will find Perch and Perch Runway easy to install and use. If you need any help, then support is free and included with your license. Just head on over to our forum and we’ll help you out.

In addition to the forum there is always lots going on around the Perch Community. We’ve tried to gather some of that activity together on this page. Take a look and join in!

Problems logging into Perch?

It could be that your webhost has upgraded PHP but you’re behind with Perch updates. Find out more on our blog.

Help when using Perch

The main ways to find help when getting started or adding to your Perch websites.

The forum

The forum is where you will find support from both Perch representatives and the wider Perch-using community. If you have a problem or want to ask a question, this should be your first port of call.


We have comprehensive documentation for Perch, and most questions we answer in the forum can be answered by a search of the docs.

Hire some help

Need some serious help, fast? Our registered developers are all ready and waiting to talk to you about your project. Be it a Perch or Runway website, or even custom add-on development.

Consultancy & Training

Do you need some implementation guidance, want to develop custom functionality, or need some in-house training? The Perch team can help.

Perch is a joy to build a site with, has great docs, an awesome community, and support is there whenever it’s needed. My clients love it too as the control panel is so intuitive, making it a breeze to update their content.

Martin Underhill, tempertemper Web Design

What else is happening in the world of Perch?

There are plenty of places to get involved, learn how to use Perch and keep up to date. Here are just a few.

Perch Video

You don’t need to pay to learn Perch. We have a growing collection of video tutorials to help.

The Perch Newsletter

Tips and tricks, special offers and news of Perch updates are received by 9000 Perchers subscribed to our newsletter. Why not join them? No spam and plenty of useful content.