Features / tour
Support
Perch comes with web based support for configuring and using the software. This done via our site at support.grabaperch.com.
We can help you with advice on getting Perch installed, configuring your site and any problems you might bump into. All our support team are knowledgable web developers in their own right, so well be able to either help you directly, or know what you should be asking your hosting company if the query needs to be directed to them.
If you are just getting started and need to post private information about your host or license then raise a private support ticket. For more general “how do I…” requests we encourage you to post to the forums. Perch official support answer queries there and you also benefit from the advice of our community – someone may well have already solved the problem you are tackling.
How good is our support?
We want to help every Perch customer have a great experience with our product. We deal with support requests quickly and thoroughly – whether they are basic issues from someone who has never installed a CMS before and needs a little help to get going, or more complicated questions from developers who are using the API to create their own apps. We also aim to improve the product based on requests – adding additional help information, features and resolving bugs.
“Received absolutely fantastic support from drewm over at grabaperch today. Huge help with their awesome CMS.” – @andrewatideal on Twitter
“Also, apart from any technical considerations, something that often gets overlooked yet factored heavily into my buying decision was the technical support from Rachel and Drew which has always been fast, friendly and thorough, both pre-sale and after.” – Todd of Xiiro in our Customer Stories section of the blog
Product upgrades
We offer free minor-version updates during the life of the product. This means that if you’ve bought version 1, you get updates to 1.1, 1.2 etc free of charge to make sure you’ve got the option to be up to date with the latest features.
